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As a government agency charged with protecting the public and enforcing the law, the Metropolitan Police Department strives to provide the highest level of customer service possible. We value the opinions of the public we serve in order to help us achieve this standard. By providing your input — positive or negative — we can learn where our efforts are hitting the mark and where we might need to focus our attention to improve the service we provide to the hundreds of thousands of residents and visitors we encounter each year.
With the new Citizen Feedback Form (PD-99), you can now provide your feedback and comments about your experience with the MPD on one form. You can write a commendation about a single officer or group of officers or provide information related to a matter in which you would like us to investigate a complaint. If you believe you have been subjected to, or witnessed, police misconduct of any type, the MPD encourages you to report the incident to either the MPD or the Office of Police Complaints (OPC). There are many convenient ways for you to file complaints, including in-person, over the telephone, or via mail, email or fax. There are two distinct processes for reviewing and investigating complaints:
OPC was established by the District of Columbia Government to provide the public with an independent and impartial forum for the review and resolution of police misconduct complaints filed by the public against MPDC officers. The purpose of OPC is to promote the highest attainable standards of integrity, professionalism, and accountability in the District’s police department. Public confidence is strengthened by ensuring that police misconduct complaints are taken seriously, carefully investigated, and reviewed by an experienced staff. The staff is overseen by the Police Complaints Board (PCB), appointed by the Mayor and confirmed by the District of Columbia Council.
OPC handles the following types of complaints against MPD officers:
Complaint forms and information sheets can be obtained by:
Complaint forms can be submitted:
More information is available on the OPC website.
The Internal Affairs Division (IAD) is the internal MPD unit responsible for ensuring that all complaints of officer misconduct are handled properly.
IAD investigates complaints filed at anytime alleging any type of misconduct, including misconduct that can be investigated by OPC and anonymous complaints. You may file a complaint in a number of ways:
Whether filing a complaint with the MPD or OPC, the following information is very important when describing the event:
Please note that every person who wants to file a complaint with OPC must submit a completed, signed complaint form within 45 days of the underlying incident. You can file a report with the MPDC anytime.
Get more information about how to file a complaint or commendation by downloading a brochure (below). You may also print and complete the form in the language of your choice.