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DOH Standard Operating Procedures


Friday, May 2, 2014

The Department of Health has standard operating procedures (SOPs) which ensure consistency and uniformity in work to improve the city's health.

 


Table of Contents                       SOP Template
Policy Number Name Effective Date
200-299 Administrative Management  
- 200.100
[PDF]
Standard Operating Procedure Development 07/17/13
- 240.10
[PDF]
Customer Service - Minimum Standards for Telephone-Based Customer Service 01/10/14
- 240.20
[PDF]
Customer Service - Out of Office Voice Mail and Email Script 01/10/14
- 250.10
[PDF]
Language Access Services and Requirements 02/05/14
- 270.10
[PDF]
Government Affairs Management Policy 02/05/14
     
300-399 Legal Affairs and Risk Management  
- 350.10
[PDF]
Incident Reporting and Investigation 02/04/14
- 350.20
[PDF]
Workers' Compensation 02/04/14
- 350.30
[PDF]
Risk Management - Risk Assessment and Control Committee 02/04/14
     
600-699 Communication Management  
- 620.10 [PDF] DOH Media and Public Relations Request 04/24/14
- 620.20 [PDF] DOH Coordinating Media Coverage Publication Review and Media Campaigns 04/24/14
- 620.30 [PDF] DOH Social Media Standards 04/24/14
     
700-799 Information Technology Management  
-720.20
[PDF]
Internet Access and Use 01/13/14
-720.30
[PDF]
Electronic Mail (Email) Use 01/13/14
-720.50
[PDF]
Password Management Policy 01/13/14
-720.65
[PDF]
Backup Infrastructure Policy 01/13/14
-720.70
[PDF]
Revoking Previleges After Termination Policy 01/13/14