For questions regarding the Ebola virus, please call (202) 442-8141.
File a Complaint - Addicition Prevention, Treatment, Recovery
To file a complaint against a substance abuse treatment facility or program, complete the Complaint and Incident Report Form found below.
As the single state authority for substance abuse services, it is the role of the Addiction Prevention and Recovery Administration (APRA) to continuously improve the substance abuse services provided in the District of Columbia. Substance abuse treatment facilities and programs are required to adhere to District of Columbia laws and regulations governing substance abuse treatment and APRA is charged with enforcing those laws and regulations. You may file a complaint or incident report for the following:
1. You or someone you know received inadequate or improper care at a substance abuse treatment facility or program;
2. An incident occurred at a substance abuse treatment facility or program that warrants investigation; or
3. You believe a substance abuse treatment facility or program is operating without a certification (license) from APRA.
APRA will investigate your concerns based on the information that you provide. You may file an anonymous complaint. However, if you choose to file anonymously, please be as complete as possible since we will not be able to contact you to obtain additional information.
The investigation of a complaint or unusual incident is confidential and the investigation report will not be made public. Therefore, you may not be contacted regarding the progress of the investigation or its outcome.
File an Incident Report [PDF]
You may also send a complaint to APRA’s Risk Manager and Privacy Officer at:
Risk Manager and Privacy Officer
Addiction Prevention and Recovery Administration
1300 First Street NE, Suite 315
Washington, DC 20002
(202) 727-9569 phone
(202) 727-1763 confidential fax